What happened to Lexie and Eargo, part 2: If you already own a pair
Updated November 2026.
If you already own a pair
Your hearing aids should still amplify sound using their onboard controls and last saved settings. A wind-down does not switch a device off.
What you lose, gradually, is everything around the device: the app to adjust it, the support line to call, the warranty to claim on, and the parts to replace.
That is a slow problem, not a sudden one, but it is a real one, and it is why “still works today” is not a reason to buy a new pair.
If you own a pair, the practical pain is narrower and more annoying: an app update you cannot install, a dom you cannot replace, a phone number that no longer answers.
- If you have an unresolved warranty claim, pursue it promptly and keep records. Dates, claim numbers, and any correspondence.
- If the app still works for you, do not delete it. Reinstalling may not be possible.
- If your aids need a repair or a part that is no longer available, talk to an audiologist about a replacement from a brand that is still supporting its products. The current picks on this site are a starting point, not a prescription.
Why we are telling you this, instead of quietly deleting two pages
Because people will still find Lexie and Eargo for sale. Remaining stock, second-hand listings, old reviews that have not been updated. A site that silently drops a brand and says nothing leaves those readers to buy on an old recommendation. A site that explains what happened, with dates, lets them decide with the same information we used.
That is also why this page exists at all. Trust, in this category, is not built by always having a product to sell. It is built by saying when there is not one, or when the one you used to sell is no longer safe to recommend.
This site is education, not medical advice. It does not diagnose hearing loss and it does not replace a hearing test by a professional. If your hearing changed suddenly, changed in one ear only, or changed along with pain, drainage, or dizziness, see a doctor promptly. Do not shop for hearing aids first.